Job Description

Primary Responsibilities

• Respond to customer inquiries and solve customer needs, including renting over the phone
• Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.
• Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
• Coordinate and schedule appointments with customers
• Monitor and respond to customer emergencies
• Interact with customers, building representatives, internal depts and vendors regularly
• Other duties as assigned

Job Specifications

• Maintain customer records
• Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
• Verbal and communication skills
• Organize and plan work
• Copes well with changing situations
• Analyze situations and problems, negotiate solutions with customers
• Manage multiple tasks and utilize various systems to resolve customer issues on the call

Education and Experience

• High school diploma or its equivalent
• Previous customer service experience 1+ year preferred
• Fluency in Spanish required

We are currently located in Queens and will be relocating to Mount Vernon in 6-12 months. We are looking for a candidate who is willing to commute to our new location once the move is complete. If you’re adaptable and ready for this transition, we encourage you to apply!

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